• CALL
    BACK

Want to chat?

Our consultants are on standby, fill in your details and chat online
Please enter your name
Name must contain some letters
Please enter a valid email
Please enter a valid email

Want to chat?

This functionality is no longer available. and we'll call you back.
{{item.value}}
Agent
{{item.displayName}}
typing...
This chat session is no longer active.
Please enter a message
Max length limited to 500 characters

We have not received a response from you in a while. Please respond to keep the chat active. You will be disconnected in {{chatmeControl.ChatMe.userTimeOut}} seconds.

Want to chat?

This functionality is no longer available. Please leave your details here and we'll call you back.

Let us call you back

Please enter a name
Name must contain some letters
Please enter a contact number
Please enter a valid contact number
Please select a reason

Please select a suitable date and time

Please select a suitable date
Please select a suitable time

Thank You

Thank you for your details, we will contact you shortly

How to increase your chances of third party recovery

Friday, 16 September 2016

Third party recovery isn’t always possible however taking down some critical information, at the time of the incident, can increase your chances.  Below is a checklist you can follow.

First and foremost:

  • Do not admit fault. 
  • Do not sign any documents or accept any form of payment without speaking to your broker first.

Secondly, ensure you gather all the below information at the scene of the incident:

 

Third party details (H2)

Personal details

  • Name and surname
  • ID number (if possible and without provocation, take a photo of their ID as they may give you a false one)
  • Cell phone number
  • Work phone number
  • Email address

Vehicle details (H2)

Take a picture of the vehicle, as you could take down incorrect information, especially if you are shaken.

  • Make
  • Model
  • Year
  • Colour

Insurance details: (H2)

  • Find out whether they are insured or not. If they are, take down the name of their insurer.
  • If it is a company car, take down their employer details – name of the company and their contact number.

Witness details (H2)

If there are witnesses, their input can be helpful. Ensure you get the following information from them:

  • Name and surname
  • Cell phone number
  • Work phone number
  • Email address

Please note: This document does not replace the terms and conditions of the customer’s insurance policy. Please consult the terms and conditions of the relevant insurer. The customer is obliged at all times to provide true and accurate information to the broker and the insurer, and needs to update this information on a regular basis.

If you are looking for third party only car insurance then Auto & General has you covered.


6 tips on how to be a smooth business traveller
Spring cleaning tips for your home and your insurance